Refund & Returns Policy
Thank you for shopping at Perrosenborg. We are committed to ensuring that you are fully satisfied with your purchase. Below, you’ll find our Refund & Returns Policy, which outlines the terms for returning items and receiving a refund.
1. Right of Withdrawal (EU/Denmark)
As a consumer, you have the right to withdraw from the contract within 14 days of receiving your order, without needing to provide a reason. This is in accordance with the EU Consumer Rights Directive and Danish Markedsføringsloven (Marketing Act).
To exercise your right of withdrawal, please notify us within 14 days of receiving the goods by contacting us at [contact@perrosenborg.com].
- Return Period: You have 14 days from the date of receipt to initiate the return.
- Withdrawal Notice: To exercise your right of withdrawal, you must inform us of your decision to cancel the purchase. You can do this by:
- Sending an email to [contact@perrosenborg.com].
- Using the Contact Form on our website.
2. Conditions for Returns
- The item(s) must be returned in unused and undamaged condition.
- Items should be returned in their original packaging (if applicable).
- You must bear the cost of return shipping unless the item is faulty or incorrect.
3. How to Return an Item
If you wish to return an item, follow these steps:
- Contact Us: Notify us of your intention to return the product by emailing [contact@perrosenborg.com] within 14 days of receiving your order.
- Provide Order Details: Include the order number, the item(s) you wish to return, and the reason for the return (optional but helpful).
- Return the Item(s): Once we approve the return request, send the item(s) back to us at the provided return address.
- You are responsible for the return shipping cost unless the item was defective or sent in error.
4. Refund Process
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- We will refund the full purchase price of the item(s) within 14 days of receiving the returned product.
- Shipping costs for the initial delivery are non-refundable unless the product is defective or incorrect.
- If the item(s) is returned in an unsellable condition, we may charge a deduction from the refund to cover the cost of the item’s depreciation.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item using our return process and place a new order for the desired item.
6. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will resolve the issue by offering:
- A full refund,
- A replacement, or
- A partial refund based on the damage.
In these cases, we will also cover the return shipping costs.
Please ensure you contact us within 14 days of receiving the damaged or incorrect product and provide photo evidence of the damage (if applicable).
7. Non-Returnable Items
The following items are non-returnable under EU law:
- Personalized or custom-made items (such as bespoke art pieces).
- Gift cards.
- Digital downloads or any non-physical goods.
8. Contact Information
If you have any questions, need assistance, or would like to initiate a return, please contact us at:
Email: [contact@perrosenborg.com]